Selected Consulting Projects
Reduction of AHT by 15% for all B2C customer inbound calls
by improving the technology landscape and process to manage the call flow.
Reduction of unplanned downtime of critical BSS/OSS applications by 25%
by process re engineering resulting in reduction of unauthorized changes done on production environment.
Customer Service: Reduction of 50% of fatal errors
in all customer service channels (Contact Centers and Service Centers) using Six Sigma methodology.
Sales department: Increase by 50% sales productivity
in all direct sales and company owned stores using Six Sigma methodology.
4G LTE Order to Service for Mobile and Data product lines
Churn Reduction by 50%
for new activations of LTE based products.