Specialized in Business, Marketing and Customer Experience Innovation, our consultants create and execute initiatives with real impact in Revenues, Profit and Contribution.
Go to Market Methodology (GTM) & Value Creation
Explore, define, plan and execute new products and services better than your competition. Segmentation, Channel Mix Design, Customer Life-time Value, Product Life Cycle Management & Strategic Roadmap Development, Competitive Pricing Analysis, Promotions and Campaign execution. Retention and full convergence strategy, are some of the key areas where we excel.
Business Process Re-engineering & Change Management
It encompasses the radical redesign of core business processes to achieve dramatic improvements in productivity, reduce cycle times and improve quality. Our experts start with a detailed mapping of existing business processes and redesign them to deliver more value to the customer. Our customer centric approach typically involves: reorganize a business into cross-functional teams with end to-end responsibility for the new processes, addressing organizational and people challenges . Change Management implementation to enable organizations to control the institutionalization of new processes, devising change initiatives, generating organizational buy-in, implementing the initiatives as seamlessly as possible and generating a repeatable quality model for ensuring continued success in future change efforts.
Retail Transformation & Sales Advisory
Retail Strategy & Transformation; Path to Purchase and Store Design; Customer Experience in Retail, Retail Marketing, Retail POS & Systems evaluations; Quad Play in Retail, Construction & RFP Governance, Vendor Management; Performance Management; Team Management; Retail KPI Setting; Commission Model; Franchising Programs ; Dealer Management; Retail Visual Identity and Branding; Store Audits, Mystery Shopping Programs; Channel Management & Development; Customer Journeys and Process Design for Retail.
Customer Experience Management (CEM) Framework
Design and Implementation of Superior Customer Journeys, including CE Dashboards and KPIs. Maps the most relevant touch-points across customer interaction and lifecycle. Recommends Best practices, applications, technologies and quality processes. Some of our CX Research tools are: Insights -CX Customer Journey Mapping -Employee Engagement -Education and Cultural Transformation -Voice of Customer- NPS. We implement best practices aligned with a common, business-led approach to rationalize the processes as laid out by industry leading TM Forum.
Business Intelligence, Strategic Analytics and Planning
Market Research and Segmentation. Design and Implementation of C-Level Dashboards, KPI’s and custom reports. Quality Improvements and Performance Monitoring. Data ware-house strategy and Predictive Consumer Models. Business Analytics and Customer behavior for effective contextual campaign execution.